About the Database Download Service

Organizations who use our hosting services often wish to regularly download a copy of the data to their location.  Please note that you must register with us for this service and bandwidth fees may apply if you have a large dataset.  Check our website for pricing.

The steps that follow are fairly technically involved. We suggest you consult with your technical support department or consultant.

To ensure that your data is as secure as possible, you must use an SFTP client to connect to our server.  The backup file is encrypted using a public/private key pair that only you can decrypt.

In order to register for the database download service you must generate a private/public key pair using GNU privacy guard (a free, open-source encryption tool) and e-mail us the public key.  See the following ‘Getting Started’ sections for instructions.